As we operate small group classes, it is important to cancel your class if you cannot attend it anymore to allow other clients to step in, even if you hold an unlimited ‘All You Can Boost’ pass.
We thank you to cancel your class at least 3 hours prior to its start.
If you cancel less than 3 hours before the start of the class (‘late cancel’), or if you do not attend your class (‘no show’), you will unfortunately lose your class credit or be automatically charged CHF25 if you are using an unlimited ‘All You Can Boost’ pass (CHF 15 for a 30′ Lagree Ramp class in Studio Forum), unless you have a ‘late cancellation joker’ available (see infra).
If you are not 100% sure you can make it to a class, do not take the risk losing it, you always have the option to book it a few minutes before it starts.
Booster Late Cancellation Joker
This is why we offer all clients, one ‘late cancellation joker’ per year, ie. one chance per calendar year to get back your class credit. For clients using a ‘All You Can Boost’ unlimited pass, the late cancellation fee automatically charged on your credit card will be cancelled.
We will send you an email to confirm you when we have used your joker.
Please note that the jokers cannot be used for ‘No shows’, ie. when you do not show up to a class.